Customer Support Specialist - English Live Chat (Yogyakarta)

Join Concentrix, a global leader in customer experience solutions, as a Customer Support Specialist in our dynamic English Live Chat team based in Yogyakarta. This role offers a competitive salary (Rp 3.5M–4.0M/month) and is perfect for someone who thrives in a fast-paced environment. As a Customer Support Specialist, you'll be the first point of contact for our clients, providing them with the assistance they need through live chat interactions. This role is ideal for someone who is passionate about customer service and enjoys using their communication skills to resolve issues and enhance the customer experience.

At Concentrix, we are committed to delivering exceptional customer experiences. Our Yogyakarta team is at the heart of this mission, and we are looking for a dedicated Customer Support Specialist to join us. You will use tools like Zendesk, LivePerson, and other customer service platforms to manage and resolve customer inquiries efficiently. This is an excellent opportunity to grow your career in customer service and make a meaningful impact on our clients' satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through live chat interactions, ensuring high customer satisfaction.
• Use Concentrix's customer service tools like Zendesk and LivePerson to manage and resolve customer inquiries efficiently.
• Follow up on customer issues to ensure they are resolved to the client's satisfaction.
• Maintain accurate and up-to-date records of all customer interactions.
• Adhere to company policies and procedures to ensure consistent service quality.
• Participate in training and development programs to enhance your skills and knowledge.
• Work collaboratively with team members to achieve team goals and objectives.
• Contribute to the continuous improvement of customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a live chat or call center environment.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer service software such as Zendesk, LivePerson, or similar platforms.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in a related field (e.g., Business Administration, Communications) is a plus.
• Certification in customer service or related fields is a plus.
• Ability to work well in a team and collaborate effectively with colleagues.

🛠️ Keahlian

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